Frequently Asked Questions

How do I place an order?

Once you have selected all the items you would like to purchase, click on the Shopping Cart icon located at the top right corner of the page to review your order. You can then choose to continue shopping or go directly to Checkout.

 

Has my order been successful?

All successful order transactions should receive an order confirmation email. If you have not received your order confirmation email, please check your junk email or spam folder. Alternatively you may email to us via the Contact Us page for verification.

 

What should I do if I am having trouble placing an order?

For any technical difficulties you are experiencing with our website, please call 6344-8086 and select option 1 or email to us via the Contact Us page for assistance.

 

I forgot to add an item to my order. Can I add it to my existing order or must I place a second order?

Unfortunately you are not able to add extra items to an order that has already been made. Please place a second order.

 

Can I amend or cancel my order?

Unfortunately you are unable to amend or cancel your orders once your order has been placed.

 

Can I make a purchase over the phone?

You may call 6344-8086 and select option 1 or email to us via the Contact Us page if you have any requirement to place an order over the phone. However, the phone order will be subject to payment clearance before an order acknowledgment will be issued.